It turns out that the surgery center had been sending my statements to the incorrect address — for possibly 2 – 3 years? 😑
It was the oldest of the addresses too. The lady in billing said she saw the new address in one part of the system but saw three addresses in the other part of the system. It showed both my old addresses and my present one. It seems like someone on their end may have flubbed by not making my newest address the primary when I had updated them before I moved out of state. Or maybe their system needs a way to completely update all information when something new is added?
I’m still very confused as to why nothing was forwarded by USPS. I’m not sure when the statements were sent out though which may possibly be part of the reason why. I used USPS forwarding each time I moved and forwarding only lasts one year for each move (I think it can be extended but I’m not sure). So maybe after a year, the surgery center still hadn’t gotten the statements ready? And then when they were finally ready, they sent everything to the oldest address and never bothered to update the address for the statements even after I had updated them on the second address as well as my final/present address???
I’m guessing the lawyer was the only one to check my recent location? Not sure if he saw it in the system or did actual research on me.
Good news, they heard me out and worked with me (and thank heavens, she said no legal action was taken so I can pay it off normally). I’ll be paying it all off in monthly payments. And when I get it low enough to fully pay it off, I will.
One would think all is well now, yes?
I think another thing is looming sadly.
I had called UnitedHealthcare and asked if they could send me the EOB of the year I had my surgery. There was the surgery center’s claim which was what I was expecting but also another claim I hadn’t seen before that was on the page behind it. I do not remember getting a statement for it either. It’s from the assistant surgeon that worked alongside the surgeon who owns the surgery center. I don’t think the assistant works under the surgery center because I don’t see his name showing on their site. After further research, I found it under a sort of medical directory at a different hospital.
I’m not sure how to get a hold of him about all this. I’m going to call the surgery center once again but to see if they know how to contact him about this and what I should do. I’m hoping he’ll understand my situation and that had he sent any statements I never received them because he most likely had them sent to the oldest address like the surgery center had. I’m hoping he’ll allow me to pay it off in installments like the surgery center is doing. Because I know no other way of being able to pay off $6000+ instantly.
I must be cursed by the medical care gods.
Wearily but sincerely,